Hopefully most now are being paid or soon will be. For cancellations announced on 18 Sep: – All 315,000 customers received email notices – Over 308,000 alternative routings or refunds (over 98% of affected customers) have now been processed – The remaining 2% of customers (less than 7,000) have yet to contact Ryanair Ryanair has reportedly refused cash refunds. Answer 1 of 1,109: Hello everyone. Patricia Watson, from Llandudno, Wales, also spent days trying to get a refund on a cancelled Prague flight – finally she got through today but has hit out at the length of time her refund could take. Indicated my refusal to accept vouchers. Update 28 April 2020: If you're still chasing a refund for a cancelled Ryanair flight, also see our new Ryanair refunds tricks news story. If you paid by credit or debit card and you're struggling to get a refund from Ryanair, one option is to ask your card firm to get you your money back instead under the chargeback scheme. I’ve tried tweeting them and I’ve seen them reply to customers trying to change their flight. Ryanair Refund Application Form. Ryanair also claims that a "significant minority" of its refunds are being blocked due to unauthorised online travel agents providing fake email addresses and virtual credit cards which can't be traced back to consumers. Only 4% of Ryanair customers who responded to the survey said they'd received a full refund after having their trip cancelled. We think it's important you understand the strengths and limitations of the site. It is now July and I want my money back! Martin Lewis is a registered trade mark belonging to Martin S Lewis. If you paid for a flight costing over £100 using a credit card, you may also be able to make a claim using Section 75 of the Consumer Credit Act – which, unlike chargeback, is a legal right as your card firm is jointly liable with the company. James Tagg paid £900 – £180 per person – to travel to Prague with his party of five for a stag do on 27 March. Co... GetHuman4884895's Refund Flight issue with Ryanair from May 2020 What can I do to solve this issue? But the airline now claims that 90% of customers who booked directly with Ryanair and requested refunds for cancelled flights between March and June are set to be paid by the end of July. I'd be very grateful for any advice on this. It's worth being aware that even after you've got money back via chargeback, the cash can still technically be clawed back if the firm you bought from successfully disputes your claim within a limited period. Emails received by passengers booked to fly suggest that the airline is unable to process cash refunds due to not having staff to process the payments. “The message says your refund request ‘once approved’ will be processed within seven working days,” said the B&B owner. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. As Ryanair has confirmed it will pay refunds to those who ask for them, and has committed to a timeline for paying out requests, if you can afford to it could be worth showing forbearance over the next few weeks while it works through its backlog. Asked for refund, but got the usual voucher email. Do you have a real life story? Ryanair has been accused of “making it difficult” for customers to obtain a refund after their flights were cancelled amid the coronavirus outbreak. Answer 1 of 1,109: Hello everyone. However, the customer service team appear to be untrained, which meant that the problem was not resolved within that time zone and she has effectively been charged for the full flight. Turbo boost your credit chances and get your free Experian credit report. @Ryanair why does your voucher advert say: "All cash refund requests for flights in March were cleared by 30 June." some saying they were being sent "round in circles", International arrivals to the UK must show negative coronavirus test result from next week, New free GHIC replaces the EHIC – what you need to know, Lastminute.com, Teletext Holidays and Ryanair named and shamed after hideous results in major new MSE Covid travel refunds survey – action's needed, Travellers arriving from 22 countries face hotel quarantine, Contactless card payment limit could rise to £100 under new plans. Travel, with eight out of 10 customers saying they were dissatisfied with the refund service they received after their flight was cancelled in 2020. RyanAir refund problems. 2 October: Problems at Ryanair 19 November: Problems at Ryanair 13 November: Problems at Ryanair Check past issues Stay up to date Be the ... Once a Ryanair flight is operational, and does not have a delay exceeding 2 hours, then it is not possible to get a refund. – Ryanair expects to have processed over 300,000 alternative routings or refunds for customers (over 95% of affected customers) by the end of this week – within 6 days of customers being notified of these flight cancellations. I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. If all else fails, the CAA says disputes with airlines can be escalated in a small claims court – so you could consider challenging Ryanair legally, though you'll need to weigh up whether it's worth doing this, especially as Ryanair has promised to pay refunds to those who want them. Our Broadband Unbundled tool finds the cheapest broadband, phone and TV. Posts may be deleted and repeat offenders blocked at our discretion. I am not interested in a voucher. There’s just no communication at all.”. Has anyone else had the same problem? Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. Please contact [email protected] if you wish to report any comments. We may also share information with our advertising, analytics and social media partners for their own purposes. Sobre Ryanair If you're considering this, it may be worth first contacting the CAA's advice and complaints team on 0330 022 1916 to discuss the situation and whether there might be another way to resolve it. There was also a petition about the issue, started a couple of days ago, that’s been signed by more than 800 people. Today the Irish airline issued a major update to travellers. Your bank will try to get money back from the bank of the firm you bought from – see our Chargeback guide for full info. Please read the Full Terms & Conditions, Privacy Policy, Cookies Policy, How this site is financed and MSE's Editorial Code. I can see that you had a very similar problem. “Then the refund will show in your account within five to seven days, so it sounds like I won’t get my refund got up to 14 days.”. Additionally, the airline says it will have paid all May refunds and most June refunds by the end of July. 'Severely mentally impaired' council tax discount, Travel insurance for pre-existing conditions. These figures will also include passengers who had accepted a voucher or rebooking instead of cash. Shows which top cards and loans you're most likely to get. Has anyone else had the same problem? On the Ryanair site, it states that one can make changes to flights within 24-hours. Can everyone affected by Ryanair’s website not processing refunds please like and retweet this message so we can gain some traction with the MSM. Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. Ryanair’s Kenny Jacobs said: Has anyone else had the same problem? However, the customer service team appear to be untrained, which meant that the problem was not resolved within that time zone and she has effectively been charged for the full flight. See our Coronavirus Travel Rights guide for more info on getting refunds for cancelled holidays during the pandemic. Las fechas/horas/rutas de vuelo pueden cambiarse hasta 2,5 horas antes de la hora de salida del vuelo (los cambios de nombre pueden efectuarse hasta 2 horas antes del vuelo) a través de 'Mi reserva', a menos que ya haya facturado, en cuyo caso póngase en contacto con uno de nuestros agentes a través de nuestro chat. But if you desperately need the cash, or Ryanair has missed its deadline to pay your refund (for example, if you're still waiting for a refund from March), there are steps you can try: 1) Try to contact Ryanair – live chat may be best. Customers who’ve had flights cancelled are… It is very complicated to contact with your costumer service. Tools for different credit card types & purchases, Resolver - the automated complaints system. On the Ryanair site, it states that one can make changes to flights within 24-hours. This isn't a legal requirement though, just a customer service promise, and there are no guarantees – especially as Ryanair has said it's making progress to pay out refunds. Don't miss out, The coronavirus outbreak is causing major travel disruption around the globe, Travellers arriving into the UK from the vast majority of international destinations - including those returning to the UK - will be required to show a negative coronavirus test result from next week to help protect against new strains of coronavirus, Holidaymakers who apply for a European Health Insurance Card (EHIC) to get free or discounted medical care while within the EU will now be given a UK Global Health Insurance Card (GHIC), A major new survey by MoneySavingExpert.com has revealed which travel firms are least likely to have paid out full refunds for trips cancelled due to coronavirus, Travellers arriving from 22 countries with known coronavirus variants will need to quarantine in Government-provided accommodation such as hotels for 10 days, the Prime Minister has confirmed, Shoppers could see the contactless card payment limit rise from £45 to £100 under new rules being considered by the financial watchdog, We've looked at the top tourist destinations to sort out where you can go without needing to quarantine. Nosotros revisaremos su petición y entraremos en contacto con usted dentro de 7 … This isn't a legal requirement, just a customer service promise, but it means your bank will try to get money back from the bank of the firm you bought from – in this case Ryanair – and you can try it on debit and credit card purchases. All Ryanair flights are changeable but they cannot be cancelled. MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Unique tool uses probability to estimate winnings. Suffice to say this period has passed and the only way we can contact them is via a postal form or by fax, suprise suprise ways that are generally inconvenient. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. RYANAIR is one of many airlines which have been affected by coronavirus' battering of the travel industry as countries go into lockdown. Answer 21 of 1,109: Hello everyone. Could you please tell me how you approached Ryanair for the refund? What can I do to solve this issue? All rights reserved. Todos los vuelos de Ryanair se pueden cambiar pero no pueden ser cancelados. Its stance of putting consumers first is protected and enshrined in the legally binding MSE Editorial Code. If you need to contact Ryanair, your best bet may be to use its live chat, where you can speak to a customer service agent (though you may have to wait in a live chat queue). I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. Sorry, there was a problem with your subscription. What can I do to solve this issue? If you wish to claim a full refund for the cancelled flight, click on the link below, to log into your MyRyanair account and follow the steps for a refund. Answer 11 of 1,108: Hello everyone. Mortgages, credit cards, loans, payday loans, car finance and more, Amazon Warehouse – get returned items or mildly damaged products for knock-down prices, 10-piece Lottie London cruelty-free make-up bundle for £19 all-in (£50ish bought separately), Meerkat trick: Spend £2ish to get 2for1 at cinemas AND restaurants for a year, 20 tricks to access 1,000s of free e-books & audiobooks. Martin Lewis: Working from home due to coronavirus, even for a day? In the past few months we've received scores of complaints from Ryanair customers, with some saying they were being sent "round in circles" to get a refund from the airline. What can I do to solve this issue? Has anyone else had the same problem? I’ve tried calling customer services and using their chat bot but couldn’t get through. Ryanair claims it'll clear 90% of its refund backlog by the end of July – here's what to do if you're still waiting. Find cheap pick-up only items near you - they often attract fewer bids. Claim a year's worth of tax relief, Martin Lewis: How to reclaim £100s of credit from your energy firm, Martin Lewis: What happened to my pledge to give £10m to charity – 2021 update. The 34-year-old told i he received an email on Sunday to say he could claim his refund but despite multiple attempts he’s been unable to get it processed. But they seem to be ignoring a lot of people asking about their refunds.”, James asked Twitter users who are also struggling to get refunds to like and share his post to get the airline’s attention – it has now been liked more than 800 times. Top 15+ holiday destinations from the UK – where can you still travel to? I applied for a refund on 6th april. © 2020 Associated Newspapers Limited. “They seem to be making it very difficult for customers to get their money back. If you paid by credit or debit card and you're struggling to get a refund from Ryanair, one option is to ask your card firm to get you your money back instead under the chargeback scheme. I demanded a refund… Ryanair cancelled the flight. Reason for Refund Request: Flight cancelled Flight delayed > 3 hours & will not travel Request a refund of government tax (unused flight) Death or serious illness of a customer booked to travel Death of an immediate family member not travelling. However, the customer service team appear to be untrained, which meant that the problem was not resolved within that time zone and she has effectively been charged for the full flight. I have only the fax number. Email [email protected]. This is an open discussion and the comments do not represent the views of MSE. 1) Booked return Dublin to Chania in April - May. Grab the latest deals, guides, tips 'n' tricks directly from Martin and the MSE team. 2) Booked return Dublin to Porto for Sept. Again Ryanair cancelled the flight, offering us a flight the previous day. Martin Lewis: Payment holidays coming to an end – but should you take one? Finds your cheapest energy & monitors to let you know when to switch again. As well as the poor travel survey results, we've seen several reports on social media from customers who claim they're still waiting for March refund requests – even though Ryanair has said these should all have been paid. RYANAIR has found itself in a major dispute with online travel agents over outstanding refunds from cancelled flights during the coronavirus pandemic. All Ryanair flights are changeable but they cannot be cancelled This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. “You click on the refund link and it says ‘There was a problem refunding your flight,” said the civil servant from Newport, Wales. We often link to other websites, but we can't be responsible for their content. Reporting Ryanair to regulator the Civil Aviation Authority (CAA) – as we already have – may not immediately get you a refund, but could help pile the pressure on. Sign In ... RyanAir advised we would get the refund within 14 days and to contact them if not. You can do this using a form on the CAA's website. Answer 151 of 1,109: Hello everyone. Ryanair languished near the bottom of MoneySavingExpert.com's latest travel survey, which ran between 30 June and 6 July 2020. Here's when the new lockdown measures in England could end, and how they'll be reviewed, Covid lockdown will remain until at least 8 March, with schools staying closed after half-term, How Tuchel's tactical flexibility could see Chelsea line up under him, Latest news on when schools in England could reopen after lockdown, When the Government's next Covid announcement is happening, and how to watch live. Find out how much income you keep and how much the taxman takes. There are also reports online from passengers claiming that Ryanair had emailed them to state their flights were reinstated with only a couple of hours or minutes’ notice to get to the airport, according to The Independent. We've asked Ryanair about the claims that some refund requests from March haven't been paid, and will update when we hear back. How much should you be saving for your kids to go to uni? Ryanair says it's already paid all its cash refund requests from March, and 50% of requests from April – and aims to have paid all its April cash refunds by Wednesday 15 July. “It then asks you to fill in an online form that will go to customer services, but then it tells you your reference number isn’t valid. Con refund.me tendrás a tu lado un compañero competente que se encargará de todo el proceso de una manera rápida y segura, para evitarte problemas adicionales tras las molestias ya ocasionadas. There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it's making "rapid progress" to clear its refund backlog – but some say they're still struggling to get paid. I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong. 2) Try claiming from your card firm under the chargeback scheme, or through Section 75 if it doesn't work. 3) As a last resort, you could report Ryanair to the regulator or consider a legal route. Ryanair has been accused of “making it difficult” for customers to obtain a refund after their flights were cancelled amid the coronavirus outbreak. Flight Reservation Number: What is this. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. Once a Ryanair flight is operational, and does not have a delay exceeding 2 hours, then it is not possible to get a refund. Today (23.04) I have received an email asking me to confirm a voucher. But my flights from mid March have not received a cash refund, in nearly 4 months? Airlines including Ryanair, Virgin Atlantic and Tui are still failing passengers when it comes to paying refunds on time, despite promising to speed up their processes. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back. Martin Lewis VIDEO: Should you pay off your Plan 1 student loan? What can I do to solve this issue? Or did you go to Small Claims Cort for the second flight refund? By clicking “Yes, I agree”, you agree to Ryanair using cookies to improve your browsing experience, to personalise content, to provide social media features and to analyse our traffic. Ryanair has axed a large number of flights due to the coronavirus pandemic, and under EU law, it's obliged to give anyone who has a flight cancelled the option of a refund. A forum thread on MoneySavingExpert entitled “Trouble getting the Ryanair ‘get refund’ button to work” posted today has so far had 169 replies. I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. Ryanair told the paper: “These flights were reinstated for repatriation purposes.”. @ryanair @BBCNews @SkyNews pic.twitter.com/5ePd1TzZqZ. Apply for a Refund Change your Cancelled Flight Hi, My flights FR5677 and FR5676 were cancelled because of Cov19. Refunds will be processed, within 7 working days, back to the form of payment used for the original booking. “A lot of people are cynical about it,” he added. We want everyone to enjoy using our site but spam, bullying and offensive comments will not be tolerated. We may also share information with our advertising, analytics and social media partners for their own purposes. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Has anyone else had the same problem? People have received emails informing them of the cancellations due to the pandemic and offering them the option to have a refund or change their cancelled flight to a future date for free. Editor-in-Chief, Marcus Herbert. Your bank will try to get money back from the bank of the firm you bought from – … If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. RYANAIR customers are being told refunds won’t be paid until the coronavirus lockdown eases – with some told to wait up to 120 days to receive cash. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it? Ryanair cancelled flights: Airline launches new system so all customers can get refunds RYANAIR is just one of many airlines that have been forced to cancel … This is, on the face of it, against EU rules, and has instigated an extensive backlash from passengers who just want their money back. One customer reported having luck getting their refund processed in the early hours of the morning when the company’s servers were not overloaded. For all the latest deals, guides and loopholes simply sign up today - it’s spam free! I want the money back. De acuerdo con los Términos y Condiciones Generales de viaje de Ryanair, los reembolsos de los impuestos del gobierno están sujetos a un gasto de administración de £17/20EUR por persona / por reserva. When i contacted the company’s press office we received an auto-response email saying it was not replying to media queries at present because staff are currently dealing with customer-focused communications. By clicking “Yes, I agree”, you agree to Ryanair using cookies to improve your browsing experience, to personalise content, to provide social media features and to analyse our traffic. Did you call or email them? Here are a couple we spotted: @Ryanair I’m still awaiting a refund from my flights from March. It doesn't work on the homepage. Hallo**I have problems refunding a canceled flight. If you're struggling to get a refund from Ryanair, one option is to ask your card firm to get you your money back instead, under the chargeback scheme. It says affected customers should get in touch with their online travel agent to ask them to co-operate with Ryanair to process the refund. I have received the same automated email a couple of times since to tell me your working through backlog. On the Ryanair site, it states that one can make changes to flights within 24-hours. I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. However, many have taken to social media to report that they are getting error messages on the company’s website when they try to apply for the refund. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Ryanair used to be part of an alternative dispute resolution (ADR) scheme, but unfortunately Aviation ADR says it stopped accepting new Ryanair complaints in late 2018, so this isn't an avenue you'll be able to take. Their ability to pay bills or pay loans or credit cards back want everyone to enjoy using site... A last resort, you could report Ryanair to the form of payment used for the original.. Did you go to Small Claims Cort for the second flight refund this guide tells you what 's... Websites, but got the usual voucher email it very difficult for customers get... To tell me your working through backlog in April - may make changes to flights 24-hours... Lewis is a registered trade mark belonging to martin s Lewis, there was a problem your. 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