Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. If the combustion shut-off device is at fault or gets tripped, it will turn off the unit and the main burner won't stay lit anymore. Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. Your water heater may struggle to supply the hot water needed or shut down altogether if it becomes overloaded. Verify that the wiring to the pressure switch(es) is connected correctly. Inspect the combustion air-inlet and vent systems. You can also call a qualified and professional service technician. Depress the COOLER button until only the WARM indicator light is lit. Its crucial before you can move on to the next troubleshooting. Because the water is heated only when it is needed, the outgoing water temperature remains constant. Other than the power, there are few differences between these three models in the Essential series. Turn off all electrical power to the appliance. Before removing the anode rod, make sure the cold water supply is turned off. It manufactures its water heaters in Canada, Mexico, and Australia. Not sure which product is the right addition to your home? your household just finished showering and now it's your turn. Offering 8.8 GPM, it can provide enough hot water to supply most (if not all) of your appliances at the same time, even if you live in a cold climate. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. You can select from an electric model or gas model. The anode rod should be removed from the water heaters tank annually for inspection and replaced when more than 6 of core wire is exposed at either end of the rod. The warranty varies based on the model. Even if you dont have the technical background, experience, or skill, you can still understand the issues faced by your unit and then come up with the solution. Alternatively, you can speak to someone directly during business hours. Space saving design with intelligent electronic controls and an all-copper heater exchanger, Copyright 2004 - Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. Selling to customers throughout the U.S and Canada, Richmond manufacturers a variety of water heaters. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. Problem 1: Mineral Buildup By creating an account you agree to the Hunker. However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. For higher demand application, easily link multiple tankless units to operate as one system: Up to 20 units: MIC-185 plus MICS-180 manifold control assembly, RMTGH95DVLN-2 : Indoor Natural Gas 199K BTU, RMTGH95DVELP-2 : Indoor LP 199K BTU w/ EcoNet, RMTGH95DVELN-2 : Indoor Natural Gas 199K BTU w/ EcoNet, Corporate Office: 1100 Abernathy Road, Suite 1700. It indicates the water temperature sensor is either open or is short circuited. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters. They are small enough to fit almost anywhere in your home. On the Richmond website, youll find an online form to submit a question, complaint, or comment. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. This allows you to set the thermostat high and avoid the heater reaching a dangerous temperature. Depress the COOLER button until only the WARM indicator light is lit. Look in the manual for your specific water heater for these error codes if applicable. We have a Richmond Encore tankless water heater, and had a power outage and when the power came back on, there is no power on the main read more canuck the pro 15,746 satisfied customers The tankless hot water at times will shut off during shower, it is a rheem umc-117. Most efficient water heater available with up to $5,000 in lifetime savings and less than 2 year payback*. This error code indicates high water temperature limit tripped. RichmondTank Features Low first cost Low venting cost No electricity required Large variety of sizes available Flow rates of 12gpm and up High altitude installations to 10,000 ft Low NOx emissions - some models Click here to browse our residential tanks! Test and correct. Compare those to your own unit. Simply set the desired temperature and walk away. 11kW Model Flow Rate: up to 2.68 GPM. 402K views 7 years ago A highly comprehensive "step by step" video on how a Tankless Water Heater operates, and how to identify the cause of a Tankless Water Heater no hot water flow. It indicates water temperature sensor failure, It indicates Combination Gas Control failure. Get answers to all the most frequently asked questions (FAQs) about Heating, Cooling & Water Heating. Drain a few quarts of water from the water heaters tank every month to clean the tank of deposits. You need hot waterand peace-of-mind. The cookie is used to store the user consent for the cookies in the category "Other. If you need to reach a higher temperature, such as for commercial usage, you can purchase an upgrade kit. This is similar for most tankless heaters on the market. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. When something isnt functioning properly, the first step is to take a look at your water heaters monitor or controller to see if theres a flashing error code. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. Analytical cookies are used to understand how visitors interact with the website. Offers simple and easy to read diagnostics and leak protection with audible alarm. Wire connection(s) are not fully secured- Confirm the wire connections or have a service technician confirm the connections for you. This indicates a wiring error or a high resistance to earth ground. read more Patrick Next > You can find the steps and the ways on the official site. Like the RMTEX-18, the RMTEX-36 has a highly-accurate thermostat that controls the knob on the front of the unit. Get the latest in Richmond Racing news. However, there are a few checks that apply to multiple models and water heater types: Everything requires some maintenance. Blocked vent system- Have a qualified service technician evaluate vent system for blockage. Check that all wiring is correct and secure. The article reviews important features and models. Here are six of the most common problems and maintenance concerns for tankless water heaters: Keep reading to learn what signs to look for when identifying these issues and how to fix them! Set the thermostat to the lowest setting by pressing the COOLER and HOTTER arrow buttons at the same time and holding them for 1 second. Connect a garden hose to the drain valve near the bottom of the heater tank. Richmond Encore Tankless is about one third the size of a conventional water heater. Open a hot water faucet or lift the handle on the relief valve to admit air to the tank. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . As working with gas has the potential to be dangerous, you will need to hire an experienced HVAC technician. Do not use gas control knob to regulate gas flow to burner. Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. Our goal here at GridSub is to help you find viable solutions to different off-grid problems. Tankless Electric Water Heaters. Product Type: Tankless Water Heater. RMTGH95DVELN-2 Encore RMTGH Condensing Indoor Tankless Water Heater - Best Heavy-Duty. The built in recirculation pump circulates hot water from the water heater and returns the cold water that would normally run down the drain, back through the plumbing, allowing hot water to be ready at the tap without . The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. Although Richmond markets the RMTEX-18 as a whole-house unit, it only supplies 4.4 GPM. Close the hot water taps and remove or turn off the circulation pump, if any installed. Having a Tankless Water Heater Problem, But Unsure the Exact Problem? You should familiarize yourself with Richmond water heater troubleshooting if you have the device at home. There are several reasons your water heater could fail to ignite. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. One of them is about adjusting the temperature. However, many first-time and beginner road travelers and RV How to Connect a Generator to Your Tiny House Without a Transfer Switch. Dishwasher Smells Like Burning? If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service Why Does My RV Carbon Monoxide Detector Keep Going Off? The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. Uses indoor air for combustion with flexible venting options up to 100 feet. and this can impair the function of your water heater if you don't address is. The first ensures that the unit adjusts power to meet your demand for hot water while avoiding wasted energy. Check that the water heater is securely connected to earth ground. Hard water deposits can therefore accumulate in the bottom of the tank. Verify power supply (120 VAC). Corporate Office: 1100 Abernathy Road, Suite 1700 Your Air Supply or Exhaust is Blocked. Over time, he learned a ton about installing and choosing the correct water treatment products for homeowners. Suppose a member of This cookie is set by GDPR Cookie Consent plugin. You can easily reach the Richmond customer service department. You can use a vacuum cleaner on the burner and floor shield inside the water heater. Just like ignition failure, you should first rule out simple causes such as a low propane tank or an unpaid gas bill. The pilot burner should be cleaned or replaced in this case. These can vary from electric to gas to hybrid and even on-demand water heaters. The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. Here are six of the most common problems and maintenance concerns for tankless water heaters: Mineral Buildup System Overload Cold Water Sandwich Air Supply or Exhaust Blockage Ignition Failure Flame Failure Keep reading to learn what signs to look for when identifying these issues and how to fix them! Therefore most homeowners try to cut down costs wherever possible, bypassing the recommended installation procedure. They come in different types like gas, electric, tankless, and specialty water heaters. 3 Richmond Tankless Water Heater Reviews from Consumers Online, 4 Richmond Tankless Water Heaters Warranty and Customer Service. FV sensor detected presence of flammable vapors. Turn on the gas and light the pilot (as applicable) or turn on the circuit breaker. For a power vent water heater, follow these operating instructions below: The temperature of the water in the heater can be set/ adjusted by setting the temperature knob on the front of the Combination Gas Control (Thermostat). By the way, this guide won't cover the blinking codes. Check that the ground conductor on the water heater is properly connected. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More Richmond Rmtex-27 Essential Tankless Electric Water Heater, 3/4" Npt, 6.6 Gpm. Check proper connection of line neutral and hot wires. Click here to review this water heater's Energy Guide for more details. Our Xtreme models will provide up to 756 gallons of hot water in an hour; and recover the tank contents in as little as 8 minutes! water you felt was the trapped water. These are designed to meet a diverse range of water needs. If these steps do not resolve the ignition problem, then either your ignition pack has failed or there's a bigger problem. link to Why Does My RV Carbon Monoxide Detector Keep Going Off? Remove the outer door from the water heater. If it goes out, repeat steps 3 to 9. Verify that the wiring to the pressure switch(es) is correct. your water heater, especially if you have well water. Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. All Rights Reserved Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. Carbon monoxide (CO) is a tasteless, colorless, odorless, and highly poisonous gas which can be deadly to humans in high concentrations. The sensing burner is a device that detects incomplete combustion during operation of the water heater. It indicates the unit shuts down and in lockout. Much like the Rheem water heater, Richmond is very consumer-friendly. Flush the tank by opening the cold-water valve for a few minutes, letting the water drain out of the tank through the hose; then close the cold-water valve. VIEW PRODUCT. Low gas pressure could also be the cause of the problem. All Rights Reserved Best Richmond Tankless Water Heaters. Offers continuous hot water quick and on demand for single point-of-use or multiple applications. Make sure that all joints are secure and that all combustion air-inlet and vent pipe supports are all in place. Watertechadvice.com is supported by readers. The temperature appears on a digital display on the front of the unit. Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. Inspect the combustion air-inlet and vent systems. Replace the combination gas control (thermostat). Make sure that you clean all parts (tank and all heating elements) thoroughly. Visually inspect the pilot burner and main burners annually. You can activate this if you want to receive analert when your heater has run for 500 hours. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. Often, you can quickly determine the cause of a malfunction by being able to identify the code. It's expensive to continue to heat and re-heat water when you're not home or not using it. How Long Does a Water Heater Take to Drain? You need hot waterand peace-of-mind. Several common issues are typically related to the Encore tankless unit. Flame Failure is generally caused by either a gas pressure problem or an electrical issue. You can set the thermostat has high as 140 degrees Fahrenheit (just like the electric models). Recommended Environment: Indoor. This feature improves the energy efficiency of the water heater. The RTG-64DV, RTG-84DV, and RTG95DV may be installed in all locations, including bedrooms and bathrooms. I have a richmond encore tankless water heater model RMTGH95DVN. Depending on your tankless water heater's capacity, too many simultaneous hot water applications (such as multiple showers running) can overload your water heater. Although the majority of Richmond heaters are tank models, the most energy-efficient and technologically-forward models are all tankless heaters. Wait for some time and the hot water supply is ready for use. The company also has a corporate office in Atlanta, Georgia. This is also a means of assuring that there is power to the water heater. There is also an indoor version of this model. When the second shower began, the initial warm Unfortunately, there's no way to However, since gas as a fuel source is cheaper, they cost less to run. Test results have shown that a tankless gas water heater costs about 40% less to operate than an electric water heater, and about 30% less than a natural gas water heater. Lightweight plastic tank will not rust; ideal in hard water applications. Contents show 1 1. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. These are threaded to make them easy to replace, although users will only need to change them infrequently, as they are designed to be durable. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. Inspect the gas venting system and the chimney. Gas control problem-Contact a qualified service technician to inspect and fix the issue. Some are designed for indoor use; others for outdoor use. Richmond Water Heaters is a division of Rheem Manufacturing Company. Sophisticated technology has reduced the size and increased the features and benefits. The LED status indicates the pressure switch remained opened longer than 5 seconds after the combustion blower was energized. This is likely to be enough for a condo or a small house in a warm climate, but it is more suited as a point-of-use water heater for homes in cold climates. Let the heater heat the water until it is hot enough for normal use. Leaking or open hot water faucets could also be the reason you are not getting hot water. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. water heater to tankless, it is also important to check the water filter in Intelligent leak detection system provides real-time notifications that prevent catastrophic failure, Exclusive technology provides performance updates and alerts on your mobile device1, All-inclusive leak detection and prevention system with proprietary auto shut-off valve limits leakage to no more than 20 ounces of water2, Because the Richmond Hybrid installs like a standard electric water heater, installation is hassle-free, making it perfect for replacement and its simple to service. Even after they have reset the heater, it will turn off on its own after 10 to 15 minutes of running. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Press and release the HOTTER button until the desired setting is reached to increase the temperature. Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. View Product Tankless Electric Contact customer support. For greater hot water needs, you have the 8.4 indoor model in the Encore RMTG series. When removing anode rode, first make sure the cold water supply is turned off. If you dont see the tankless water heater problem youre having here, or if you need technical support with your water heater, please visit our help desk to schedule an appointment, or call us at 866-356-1992. If that is the case, you need to wait for the water heater to recover after an abnormal demand. An ANSI (American National Standards Institute) standard went into effect in July 2003 that will prevent a water heater from igniting flammable vapors outside the combustion chamber. Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. The reference mark A or 1 mark represents an approximate water temperature of 130oF. If there is not enough or no hot water, it could be that water usage may have exceeded the capacity of the water heater. Corporate Office: 1100 Abernathy Road, Suite 1700 Not only are they highly efficient, but they can also save you money by heating water only on-demand. Once the pilot flame is established, replace the outer door. Rheem fault code 05 - Indicates imperfect combustion. Use this number to contact Ream for tankless water heater support: If you need customer support for your Ream or EcoSmart tankless water heater, contact this Eemax support line: 877-474-6473 Monday - Friday 9am / 5pm Before you call you will need the model number and serial number of your water heater. It may be set too low. What should you do when you encounter an issue with your Richmond power vent unit? In addition, customers report that they were able to receive a replacement water heater straight away when they received a heater with even just a minor flaw. Attach a garden hose to the drain valve on the water heater and direct the stream of water to drain. When he is not busy trying not to electrocute himself, you can find him in the garden tending to his vegetables and chickens. Plus, they connect to Metalfab 3-inch/5-inch concentric venting without needing an adaptor. Fold the insulation and expose the thermostat. you need a valve bypass kitto assist with the cleaning process. Locate your Richmond water heater serial number, which will typically start with an A, Q, M, W, and/or G. Be careful to note the difference between Q, 0, and O. Disclaimer: Water Tech Advice is supported by readers. The largest of all the models in the Essential series, the RMTEX-36 is ideal if you are looking for a solution for an average-size or large home and youd prefer to have electric than gas. The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. care for a long-lasting life. Press and release the COOLER button until the desired setting is reached to decrease the temperature. You can also If the appliance will not operate, turn off gas to the appliance and call your service technician or gas supplier. Testing takes place at the Richmond laboratory as well as at third-party locations to ensure impartial results. We check everything over and look at the heating elements, check the valves and look for mineral build-up. If the burner access door is removed, the burner access door gasket must be replaced. Reasons Why There Is Water Leak Inside Refrigerator, Why Does My Air Conditioner Keep Freezing Up? With 8.4 GPM, it can heat enough water for most homes, including in the coldest environments. Locate a category below and choose one of the available options. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. All Rights Reserved They come in different types like gas, electric, tankless, and specialty water heaters. Birds nest, rodents and wasps nest can also block your venting, so be sure to thoroughly examine all vents that are located or lead outside your home. To change the temperature setting, follow the instructions below: The reference mark indicated by up arrow on the rim of the temperature dial, represents an approximate water temperature of 120oF. Make sure that your heaters power (within the breaker panel) has been turned off, Remove 2 screws that secure the upper side cover, located on the tanks side, Lift and remove the insulation so you can expose the thermostat. Water Connection Size: 3/4 inch. Rheem also offers a complete line of tankless water heaters, including the Rheem RTGH natural gas condensing tankless water heater and the Rheem RTGH propane condensing tankless water heater. To resolve the issue, follow these troubleshooting instructions: This indicates that there is a problem in the combination gad valve driver circuit. Eccotemp Protection Plans are available for purchase within 60 days of your water heater purchase. Remove the screw attached to the upper heating element access cover and take it off.