When you run the tests online, well ask you simple questions, and let you know how well put things right. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. 0330-123-4567 from a mobile Location. Want to write to us? You'll get a PDF file to keep and print out. Change your UK billing address. We aim to fix any faults within five hours day, night, or weekends. Unfortunately, BT's phone system is not well designed. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Safety starts with understanding how developers collect and share your data. Weve broken down each way you can contact BT so you can choose the best option for you. If you add all your accounts Broadband not working properly? the new account(s) in My Permissions.Go to My permissions. Maybe there's a problem with your order. Click on the button below to track the parent order. Our great-value business broadband offers fast speeds and a reliable connection. We're one of the world's leading communications services companies. BT Business App Save time, manage your account, and check your services at your fingertips View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Free from UK landlines. Make sure you're always connected with mobile, broadband, phone systems and more. You can also find the BT opening hours so you dont call when the lines are closed. The BT Broadband forum is filled with useful information and questions asked by other customers. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Report a fault online to put things right. Get TalkTalk today for fast and cheap fibre broadband. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. We're sorry but you need to use a different order tracker for that reference. We aim to respond to your email within 48 hours - excluding weekends. Sounds good doesnt it? If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. We always aim for 100% target availability, but sometimes things do go wrong. Its quick, easy and available 24/7. The BT phone number and IVR options are available in the table below. This is just a tiny fraction of the information contained on BT Business' contact page! If you have an issue you can find out if is just you, or impacting others in your area. You need your billing account number. And if you do experience service stops, well provide money-back credit. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Otherwise, please make sure you've got a business reference and try again. Phone line not working properly? If you're on your computer, you can download WhatsApp for Desktop. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Create an account Are you an EE Mobile customer? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Compare leased line pricing and find the best fit for your business. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Mobile costs may vary. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. T&Cs apply. Whether you run a small or larger business, we have a BTnet solution for you. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Achieve a smarter digital future with our technology and business solutions for public sector providers. Best if you're on your mobile. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Your order number will look like one of these. Help and support; Contact BT; Back. track your order here. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Terms and Conditions apply. Our SME solutions are for you. The solutions we sell are integral to modern life. Search The Phone Book from BT to find contact details of businesses across the UK. Sometimes we can identify and fix a fault at the same time. Online, report a fault with your broadband, phone, or BT email. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Lessons BT Business Teach Us Starts with VOL followed by three and eleven numbers, Oops. Dont miss our hassle-free ways to help yourself. New BTnet EAD customers only. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Discover SME solutions It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Mobile costs may vary. Heres how well help put things right. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. Dont miss our hassle-free ways to help yourself. Our purpose is as simple as it is ambitious: we connect for good. A BTnet Leased Line not quite right for you? The developer provided this information and may update it over time. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Subject to credit check, business registration and a 5-year minimum term. I understand that any big company has large numbers of employees. You can do lots of things without picking up the phone. However, a well-designed system should route a customer to the right person. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Our insights and events hub is your go-to destination for help and advice on the future of your business. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. We can only deal with BT Business accounts. Try contacting support if you still can't From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. That means there are no busy periods or dips in data service to worry about. Discover solutions that are built for your business, whatever you do. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Mobile costs may vary. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. How to Buy an Online Listing . Related Types of Business | Related Locations. Representative Office. Prices ex VAT. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Discover wholesale, strategic digital transformation, designed for your business and its wider goals. By phone 0800 800154. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Its consistent, reliable connectivity for your business. business You can find our standard Terms and Conditions at www.bt.com/terms. Work faster, smarter, safer, and stay connected with your world. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Sorry, something went wrong. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. If an engineer needs to fix the fault, you can choose the best time for them to visit. Get answers to all your questions here. We needed to save money for the good of the Gosport and Fareham Academy Trust. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. You need your order reference number. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Well need your site address and postcode, and an overview of what youll be using your connection for. Mobile costs may vary. Search The Phone Book from BT to find contact details of businesses across the UK. Business growth needs a rock-solid infrastructure. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Weve got your order request and will be in touch soon to complete your order. The quickest and easiest way to contact us. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. When you have a broadband connection, you share your bandwidth with others. later the dashboard view will be restored. Log in to report a fault and youll go straight to the correct place to fix problems. More information and review your options. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Weve even listed the BT opening hours so you dont make a phone call for nothing. Looking for help placing an order? Tavis House London WC1H 9NA | 020 7820 6770 . A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Small and medium businesses Got up to 250 employees? All prices exclude 20% VAT. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. a fault or order with your fault or order references. Search The Phone Book from BT to find contact details of businesses across the UK. We offer reliable connectivity, but sometimes faults do occur. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. If you want to track a home order, click the button below. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Adjust your speeds to align with your needs: it's internet that grows with you. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Fix Problems and faults Contact Chat, phone, or email Contact us about. one. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Monday-Friday08:30 - 17:00Free from UK landlines. That's why we've been named as a leading service provider by Gartner. again. This will involve a complete review of your complaint to make sure nothing has been missed. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Make sure youre always connected with mobile, broadband, phone systems and more. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? In the latest release we've fixed some bugs to improve your experience using the BT Business app. How to Contact BT Openreach? Be confident about transforming your business. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. There are lots of quick and easy options to manage your . AGE UK LONDON Business Description. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services These cookies allowed us to study how users navigate on the website. As your business grows, the demands on your internet connection grow too. Choose your leased line plan Compare leased line pricing and find the best fit for your business. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Sharing files. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Starts with 5 or 6 numbers, followed by 6 numbers. Our activities added 24bn to the UK economy. Using Wi-Fi that doesnt drop. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Offer ends 5 March 2023. Simply follow the instructions and you might not need to call BT Broadband. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. This price does not include in-life modifications, upgrades, or moves on existing services. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. We are processing your online Download our Service Level Agreement to find out more. track your order. In some cases, BT might need a little time to investigate your complaint and find the best course of action. We know that the internet is key to your business, and downtime means lost revenue. Discover solutions that are built for your business, whatever you do. Message. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Running cloud-based applications. WhatsApp us, The quickest and easiest way to contact us. It's a little bit too early to track your order yet. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email [email protected]. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. BTnet Express From 50Mbps Ideal for smaller businesses Use the contact options below once you have placed your order. Monday - Saturday08:00 - 18:00Free from UK landlines. We have a range of ways to get in touch for new and existing customers. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Contact BT Business. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Available 24/7Free from UK landlines. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Suitable for smaller businesses who need more than what broadband can offer. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Fibre business broadband only 25.95/month. BT Business broadband, phone line, email or Cloud Voice services not working properly? We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Read more about our network latency here. It is chaired by the chief executive. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. How does BTnet work with cloud applications? Hosting video calls. BT broadband complaints. Choosing a BT phone number or contact method is important to get a better customer service experience. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. order and you'll shortly receive an email with an order number you can use to It was ten times as fast for half the price. If you need help quickly, use the other contact options. 08:00 - 18:00. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Faults and Orders dashboard. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? If you need to write to us, please check the back of your bill for the right address to use. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Got up to 250 employees? All connections are subject to survey. Mobile costs may vary. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. If it's for your home account visit BT for the home. So you get the same service, and it could save you time too. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown.