your own option. Thanks for your article! Commission. So, its up to you whether you want to maximize your profit or maximize your time. Banking services provided by Piermont Bank, Member FDIC. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. Any outfit that locks you in this tightly cant be trusted in my opinion! To keep the marketplace safe all sellers need to verify their identity. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. I wish I had seen these reviews prior to ordering from this site. protected species, Humans, human body parts, organs, cells, blood, body fluids, and items EXACTLY. If you are selling collectable items, or expensive items, do not use Mercari. You can check the Mercari return policy guide if you have any questions regarding that. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. You can be permanently suspended from the platform if you commit serious violations such as selling illegal items, committing fraud, and repeating a violation of the Terms of Service. The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. A secure system for buying and selling. If a Seller lists a prohibited item, it will be Things that dont sell well on Mercari, are super niche items that only appeal to a small group of people. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. And this particular seller STILL has not sent my items after four days! I had 500 in insurance, but the US postal inspectors are the best bet to take them down. Buyers sometimes claim items are fake, especially designer clothes/accessories, to try to get a refund. Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. I have personal experience with buying something not as described. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. I purchased a pair of boots on the Mercari site that were list mens size 9. Only EBay was willing to cooperate on ANY level. Policies are misleading and they dont follow through with buyer protection. Mercari steals your shipping insurance money. Never had a problem with ebay! I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. The only thing Mercari has to be bothered with is the occasional educated buyer like yourself. Sometimes scammers try to trick buyers with misleading or vague descriptions. It is a known fact that many items, particularly LV bags, are not copies but "seconds". You can access your listings at any time by going to your profile then go to Selling and finally to Listings. Can they ever accidentally authenticate a fake bag? However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. I would also report to BBB, local news, and throw a huge media shit fit about it. Seller acted intentionally or not. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. I feel like i was scammed by the buyer and Mercari. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. To make a long story short, mercari cancel my item. Authenticity guidelines - Mercari: Your Marketplace Authenticity guidelines Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari. Regulated financial products and services such as: Bonds, securities, warranties and insurance, Buying and selling gift cards or prepaid cards. Taxidermy, wet specimens or trafficked materials (such as ivory or shark violence, racism or discrimination aren't allowed (determined at our Its an unfair practice in my opinion. They have ZERO support. Some shoppers might be looking to bargain, so be prepared to negotiate. The package was picked up from my place of business that happens to video record all shipping and receiving for security reasons. diamonds, and emeralds. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. Mercari has buyer protection in place to keep the buyers safe. The second computer has never arrived. Never used Mecari but had two fraudulent items charged to my card. If an item is damaged, disclose this very early on. It is illegal to sell counterfeit items (whether you acknowledge it or not or whether you call it a "replica" or "knock-off" or "fake" or not). mens and womens clothing is very popular, Social Security Number or Tax Identification Number, Some form of government-issued identification. Now that your Mercari account is set up, pick a room and find a few items you'd like to list first. but yeah the same issue can happen in any platform and most tends to favor the buyer because that's where they get their money from. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. This one time I want to return this item. How do? I will look elsewhere for the items I am in need of. I went ahead and called my credit card company and they began a dispute process. That I earned . Everyone who has stolen from me there STILL has accounts. They see what is being messaged between buyer and seller. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! You can calculate your total fees, profit and margin using Crosslists free Mercari fee calculator. Therefore, you have to ensure that the buyer/seller is trustworthy. To avoid having your account be at risk for suspension, be sure to learn more about the prohibited Mercari items, which we'll be discussing in this blog. One thing to keep in mind is that Mercari has a list of prohibited items. Exactly no not as easy as that! Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. What you can sell You can list almost anything that can ship. "mod chips" to break the encryption on game computers to allow the playing I tried that, this happened. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? Just be sure to keep your descriptions clear if anything has been used, opened, or might need a bit of cleaning. You have to fill out. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. As mentioned, Mercari allows you to sell practically anything that you are able to ship: electronics, clothing, household goods, and so on. There is no buyer protection on this site. The second computer still hasnt arrived. Now they suddenly want to be law abiding Im calling a spade a spade. Did you check the seller reviews and description before buying? Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. I had the same exact issue. These items find their way into the market place through various legitimate means and cannot be described as "copies" or "knock-offs" as they have been made by the same hands and machines as the originals. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! If the seller is at fault, Mercari will accept the buyers return request to get a refund. Learn more here: http://pages.ebay.com/seller-center/listing/create-effective-listings/vero-program.html#m17-1-tb1. So because I didnt meet their request for photos in time they denied my return request. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. I took their word for it and listed the purse. What outrageous lie and l want something done. After selling on the platform well over a year, here are my best tips for selling on Mercari. I have not done any buying or selling on the web,. Did not see the email right away. Millions of people use the app to buy and sell new and used items, making it a great platform to make extra money. Hey Bob, I have had very good experiences with Mercari so far. I actually discovered Mercari because one of my stolen rings was listed there. Dealing with this situation for the past week has done nothing for my situation besides give me a headache. that are soiled with human materials such as used underwear, Sexually related items such as sex toys and fetish items. Truly unexpected and it seems to have ramped up since December 2021. They are sold without the usual numbered certificate that is included with every "perfect" product and may even be marked "imperfect". It is pointless for a buy buyer get rated. E-cigarettes, e-hookahs, or other vaporizing instruments that contain Start with a wide shot, and then get closer to show your potential buyer the details of the item. Items, listings, photos or content that promote or glorify hatred, Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. It is essential to note the item ID found in the message you received about the removed listing. To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-leader-3','ezslot_16',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); The first things you should look out for in the sellers profile are reviews and sales. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. I did not reach 600. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. I think Ill look into E-bay. I have given up trying to get back my money. The way Mercari operates is deceitful and evasive. This means the seller did their part. The login page will open in a new tab. What happened to the package once it left drivers hands is anybodys guess. Just a heads-up. Mercaris reuse report revealed that: Americans are projected to spend $160.1 billion on secondhand Items in 2021. You can now start listing, buying and selling on Mercari. I shipped a expensive item using the printed Mercari label. Huh? I can't tell nor do I know - can't I list the purse as "not sure if authentic or not" or some such. If you knowingly sell or intend to sell a fake item, you could be sentenced to years in prison and/or be ordered to pay steep fines .. view details I have the know how and they owe me $69 I am no victim and never will be. What a well organized, completely thorough, tutorial! Short story is Mercaris customer support, especially for a buyer, has got worse over time. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. To be submitted within 24 hrs. Should it ne bad Enoch to warrant a refund. Seller wrote me an apology saying she missed the order! . But I lost a lot of time. I have the legal right to do so, although Mercari tries to say different in their contract. Youre welcome, Deborah. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! Navigate to the Mercari website and click on the Sign-up button. with copyrighted characters, brand logos, etc. I was selling at least a couple items a week and have had only one sale since the shipping increased , Don't bother, there customer support is useless. Fortunately, creating an account on Mercari takes minutes not hours. Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. games, Advertisements or listings for objects being sought, Items you do not currently have, or that are on order, or will be Very annoying and frustrating and ultimately as big waste of time. My son does not have his item or the payment for it. Your submission has been automatically removed because your account is less than one day old. If you had some problems with the buyer be honest: your experience can help another seller decide if they want to work with that person. In addition to that, Mercari will give you a badge of Fast responder if you chat with your shoppers within 24 hours of getting a message; which further makes you stand out as a seller. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Its DEFINITELY NOT WORTH IT for any Decent Seller. Im moving to Amazon & Shopify. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. Easy as that. No date has been set for sentencing. and have been 100% satisfied with every purchase. Please log in again. So basically they're useless, powerless, to do anything about most situations. Customer Service did nothing but give me a run around for weeks and weeks. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. 'In honor of imnotlegolas for starting this subreddit. Butit is illegal to sell counterfeit goods (whether you disclose the fact or not). Helping people live life on their terms by demystifying entrepreneurship and money. I would not do business with them even if I could save a ton of money. on However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. Yes, it can be worth it to sell on Mercari. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. Ended up buying one of my stolen necklaces from that seller. The details section helps Mercari surface the right products for shoppers, so make sure you fill out these 4 questions. At least one of them has been relisted at a higher price. I have no idea if it's fake or not - I got mine from a thrift store. You should have received a refund for them misrepresenting it. So far I have no bad experience Im more mad at Mercari than the seller at this point. The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. You can of course flip items too: buy something online you will later sell for a higher price. After 48 hrs, the system allowed me to send an email about the problem. Hi Jennifer to see if the package showed up. They just want money from sells, they make too much to stop it. Havent had problems with ebay. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. Another reason why Mercari might suspend or restrict your account is that they protect buyers from suspicious sellers. And it was not cheap. That is a counterfeit bag. All of the payments are protected by Mercari, so you dont have to worry about losing any money. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. Also, using a poly mailer is the recommended way how to package clothing to sell for the lightest packages. to create or use drugs, Grow ingredients for drugs (such as seeds for cannabis plants). Seasonal Decor. If youre wondering how to sell on Mercari, you have come to the right place. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. With this method all you need to do is pack your item up, and bring it to the postal carrier. Thank you! They need to really fix their flagging system. I was swindled and scammed. Here are the 5 elements for Mercari listings: Mercari is a barebones selling platform. For example, if you are selling a wedding dress, explain to the Mercari shoppers what a magical wedding that was. Both state and federal laws prohibit this type of conduct. Hey Jessica, It depends! same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! Absolutely zero customer service and they make it very difficult to contact anyone. Hopefully they contact you about it. In the long run that can ruin shoppers confidence in your listing. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. This could include: "Imitation Apple earpods" Dont buy from Mercari. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. 'In honor of imnotlegolas for starting this subreddit. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. Now I realize Ive fallen for a blow. Mercari provides its users with an environment where they can trade safely and securely. Mercari sucks. Both seller and Mercari profit off corny scams. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. Mercari sounds like a big scam site! Why Mercari has a Prohibited Item list Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. Selling counterfeit items are strictly illegal as they are copying everything including the trademarks, labels, designer names etc. They are just into getting their share of the money from the sellers. No I replied I want my item. Also the compliance team are the only group that have any authority. One of the go-to pieces of advice if you are in the reselling business is that you start using a cross-listing app that can help you advertise your items on the different marketplaces, saving you the time you would otherwise need to create different listings. 07-05-2014 Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. Note: If a purchased item is reported as stolen, a demand for return may Required fields are marked *, document.getElementById("comment").setAttribute( "id", "a604b3101a15b9cf9b0a3adedef270c6" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" );Comment *. Really? But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. Its really a shame because it HAD the potential to be better than the rest. Check out our blog on how to get started selling (hint: its simple).. It is important to keep in mind that Mercari has a high volume of inquiries, and it can take the reps a while to respond. I also luckily had some other Gucci products and I was able to send them side by sides of tags etc to prove it was a replica and the seller was in no way penalized. For more details, check out their full list of Prohibited Conduct page. 2023 Crosslist BV. If you want the easiest shipping method, use Mercari Shipping. One transaction was perfect. Amazon I never used just because I dont really like Amazon as a company. Bought 2 computers. plus it's not like the person who decides whether to say it's authentic or fake is an expert on the item, perhaps sending them proof on where you got them and all that can help, i haven't sold anything since the shipping rate update, been getting quite a lot of new buyers that low ball like crazy that increases offer by $1 each time until i told them no. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. knives, knives that are concealed or hidden within other objects, or are Use of them does not imply any affiliation with or endorsement by them. DONT USE!!! Yeah, just updating you on my situation as well. John-Paul Cody has been an avid online seller for years, across platforms including eBay, Mercari, Craigslist, and more. I have unsubscribed three times( documented). Mercari failed to protect the buyer despite what they claim. Mercari Local & Shipping - allow for both methods of shipping, which increases chances of a sale. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. What happens if you sell replicas? If Mercari determines that a listing is There is basically no way to contact the compliance team and talk to them directly. have you tried contacting Mercari about proofing that it's authentic? Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . Cross-listing gets your products in front of more buyers, some of which might only use one platform exclusively that you would otherwise miss out on by only selling on one platform. otherwise facilitate the unlicensed use of copyright materials (such as Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. They want to absolve themselves of liability and are just harvesting more info. When I got them I immediately noticed they were not mens boots but womens boots. Dont wait and get yourself into my situation. STAY AWAY! In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). Oh, and they took out the money the same day I order it. cosmetics (any ingestibles): Listings or items descriptions that offer miracle cures such as "cancer I went through paypal to get my money back. Sign up now with a 3-day money-back guarantee! It could be that the zip is not stitched completely straight, or the logo is not printed perfectly, or a hundred other tiny flaws in the manufacturing process which fail the scrutiny of the final quality inspector. So if you haven't read the Terms of Service, it's not uncommon for a seller to disobey the guidelines. Sheriff Mark Lamb. ), Mercari will refund him or her. And they said yes it would fit yours. It costs a lot of time and money. I am currently dealing with this issue. If the buyer requests a refund for a valid reason (item not as described, damaged, etc. This also personally helps me build momentum when it comes to listing. Not from me. In the example you give the answer would be NO. OneShop is a financial technology company, not a bank. Received a response a day later saying they would check into it. Lastly, make sure that your feature photo stands out to shoppers navigating through the Mercari website. Now we understand how frustrating it can be. Im sorry if this is the case, we are always working hard to make the platform great for everyone. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. However, there are situations when a weird and unique product becomes easier to sell on online marketplaces. Agree with you reselling platforms dont investigate or penalize enough for replicas - and many buyers wont know the difference - including me (lol) - so I dont buy luxury that way. Heres the recommended shipping method based on package weight and size: If you ship locally, you can skip the meetup for a small fee, and an Uber driver will deliver your package for you at a time that works for your schedule. I now have to go through the process of rejected the charge on my credit card. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. I have been swindled out of funds by buyers claiming issues with orders. I always add the 3 hashtags sellers are allowed to use. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. Come up. Well today Mercari terminated my account due to fraud buyers filing false authentic claims, they cancelled 36 in progress transactions and fully refunded the buyers, even with the buyer already having the item, or is in transit. can you sell replicas on mercarichaska community center day pass. I can not do an offer nor accept one now. I paid $500 and checked out the sellers reviews before purchasing. Only buy from seller have all 5 stars review at least a few review When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. I live in ID and that was the address on the order. I have taken in all aspects of Mercari. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. eBay takes buyers sides, but not quite as easily as Mercari. This being the case, if the company noticed unusual activity on your account, it would suspend you. Most of the prohibited items are pretty obvious like illegal items, weapons, drugs, etc. I have been burned by Mercari more times in the past 6 months than I have in my entire 10 years on eBay. What this business is doing to its clients! I wanted to add my negative review here along with ALL the other bad reviews of Mercari. The bottom line is that electronics are a fast selling category on Mercari, so do some Spring cleaning and see if you have some old electronics to get rid of. ConfidentCandidate96 6 mo. After this last step, youre ready to list it! Someone could report you at anytime for counterfeit and you will be screwed. Nor would the platforms I sell on tolerate this bullshit behavior. I am confident that your site is to get ahold of emails, addresses, phone numbers etc.