If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). . You can also email us or check out our FAQs.Well be with you ASAP. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. To stay up-to-date on the events status, monitor the venues website from time to time. Privacy Policy and This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? This offer is not eligible for promo codes. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. According to this tweet, if you want a refund check your email for official information.. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. These Britrail England Flexi Passes are taking forever to refund. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Vivid Seats $7.5 Million COVID Refund Class Action - TicketNews This email will be used to sign into all New York sites. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. General Terms 28. Please contact the claims administrator if you have any questions. Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. The AAAs rules are available at www.adr.org. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. Will this be the busiest spring break ever? A full-service national event ticket marketplace. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Orders exceeding four tickets may be split up into different rows within the requested zone or section. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. All sales are final. Photo ID or other verification may be required to accept delivery. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Despite the early-season drama, its still (almost) anyones game to win. and will not be eligible for a refund. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Contact Customer Service | Vivid Seats You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. Fill out this form for a FREE and prompt case evaluation. And who you can expect to see performing and presenting. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. There is no need to contact us right now, the website reads. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement For more information, see the settlement website. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Vivid Seats will provide you with a form to complete. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. It wasnt much of a dispute resolution. Upon seller confirmation, your method of payment will be charged. Thats over 18 months after we bought the tickets, he says. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. They only refund the ticket cost though, but for the fees they give you store credit. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. Things you buy through our links may earnVox Mediaa commission. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. Aisle Seats . No, Vivid Seats will not grant you a refund for postponed events. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. RYADD was also forced to settle with Virginia authorities over the same practices. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Shoots Twice (Hockey) THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. There are mice in my vacation rental! . Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. For listings with no designated delivery method, tickets will typically be shipped by UPS. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. No Refunds Tickets | Vivid Seats Its also about credit card disputes and when to use them. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. . Now it wont refund my $3,606. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. We will donate 1 ticket for every ticket you originally purchased. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. Box Office . Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, [email protected]. Authorization Form . Its going to give more credence to your chargeback claim. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). Live Nation created the Ticket Refund Plan amid coronavirus cancellations. The two disgraced men have both been sentenced for sex crimes. You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) So, first and foremost, please look for (and look to) this email notice. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. (the "Settlement Class" or "Settlement Class Members"). Plus, we have insightful letters, insider tips, and more. Why is it taking so long to get a cruise refund? Himbergers problem was preventable. No proof is requested. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. should have advocated for him instead of rolling over. 1-833-321-1231 These Bank of America fees drained my kids savings account. No, Vivid Seats will not grant you a refund for postponed events. Class Period: September 29, 2016 to April 1, 2021. Sears couldnt deliver my appliances. Business Profile for Vivid Seats LLC - Better Business Bureau Support : Vivid Seats Customer Support If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. Live Chat - Vivid Seats You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. E-tickets Within a few minutes of placing your order. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. Warning Related to COVID-19 and Other Diseases or Illnesses. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Help us improve this article with your feedback. DoNotPay Can Be Your Little Swiss Army App. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. The Wagner opera returns to the Met for the first time in 17 years. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . $7.5M Vivid Seats COVID-19 Refund Class Action Settlement Gets Final She lost her engagement ring in a rental car. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). Vivid Seats Covid-19 Refund Settlement - Consider The Consumer If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. Wheres my airline ticket refund from GotoGate? Cancellation Policy : Vivid Seats Customer Support If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. Can Vivid Seats keep your money for a canceled show? But it isnt. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. There was absolutely no way to talk to a human. Vivid Seats allows refunds under specific conditions. Delivery method is not indicative of the type of ticket. To use DoNotPay, open it in your web browser. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. After Dax Shepard asked her about her musical chairs relationship situation. We'll help get you there, and give you peace of mind. Email our customer service team [email protected], and well get back to you! Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. Consumer Alert: No more automatic refunds for skipped ports? Taking legal action such as filing civil or criminal charges or seeking an injunction. Douglas Himberger would really like to know. . Buy directly from the venue. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. Vivid Seats: 100% Buyer Guarantee. I want a $1,100 refund for my Samsung electric stove. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. How do I get my compensation? The company has previously. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. If you need help with any problem,please contact us through this form. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Where is it? By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. What do I do if my event is cancelled? Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). I dug a little deeper. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. Here are what the top ones have to say. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. This policy is necessary because of our status as a live marketplace. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Its been eight months. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. We are not always notified if a show is postponed, rescheduled or cancelled. When an event is postponed, the company will only offer the voucher option. Ticket marketplaces like Vivid Seats do not control these decisions. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. Credits expire on December 31, 2022. But a couple of days before, the venue canceled the show. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. According to court documents, the claim submission deadline has passed. The total price was $1405.95. Vivid Seats respects the intellectual property of others, and we ask you to do the same. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. State arbitration laws do not govern in any respect. VividSeats weighs in on refunds, cancellations and helping musicians Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Our app can even help you lower your bills. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. If I opt for a refund, when will I receive it? If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. View Privacy Policy. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. Over the last several months, our advocacy team has received several questions about Vivid Seats. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. please contact our team at Elliott Advocacy through this form. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. 100% Buyer Guarantee!