Sellers: once your tickets have sold, viagogo charges a service fee. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The companys full name, according to a well-placed source, is Global Experience Solutions. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. We will be looking closely at this evidence to ensure that the order has not been breached. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . 4.3 Sellers Shall Not Include Promotional Material with Tickets. You will need a username and password to access the Site and use the Services. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Almost all retailers now have an option to 'save this card for faster check-out next time'. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. Report. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. What ticket resellers must do All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Please remember that you will not be paid for this sale. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. At no time do We provide the Buyer's payment information to the Seller. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. If this is also unsuccessful We will not offer a refund. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. By using our Site, You agree to accept this Agreement. Why can't I see my order or sale in my account? Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. By browsing this website, you consent to the use of cookies. This is often referred to as mitigating your loss. Are investors underestimating the impact of rate rises? As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Read more hen we pay for them, not a week before! Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Sadly I could no longer attend on the new date which was in October 2021. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Do I have to pay a service charge if the service is poor? " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) This is so we can promote the sale of tickets and items that You list for sale. Find out more about salaries and benefits at Viagogo. viagogo - Buy & Sell Concert, Sport & Theatre Tickets They are significantly safer th. Viagogo says it paid me in November, but it has not turned up in my account. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. If you click on them we may earn a small commission. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. You warrant that you are over 18 years old and have the legal capacity to make the transaction. @vrbavojtech. . Selling a type of mobile ticket and transferring it to the buyer. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Dec-23-2017 03:49 PM. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. This does not prevent us from varying these terms without reference to them. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Make them aware of your experience and the complaint youve made. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. the particular seat or standing area your ticket is for, including the block of seats and row number. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. Additional information can be found in our FAQs and on the ticket details pages. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Ticket resale company 'determined to sit outside the law' a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Subculture Tour 2023. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE Buying tickets to events | ACCC How do I change my payment method for getting paid? Pay by PayPal, a free service to pay online without sharing your financial information. . The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Dispute raised viagogo - PayPal Community . This charge is in addition to the amount originally paid for the tickets. We are not involved in the actual transactions between Buyers and Sellers. To register, You must provide your real name, address, phone number, and email address. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Tout of pocket as punters hit grasping ticket firm where it hurts and If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. The comments below have not been moderated. Hello has anyone had a successful outcome from viagogo through paypal. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. You may only use the Services if You can legally enter into and form binding contracts. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. 3.4 Indemnity. Join the 36,151 people who've already reviewed viagogo. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). 2.12 Seller Payment. Shoppers are advised to double check card details when shopping on computers or mobile devices. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Report. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. How sellers get paid Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. If an event is rescheduled to another date, your tickets should be valid. The judge issued an injunction which prevents . Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. 6.7 Third Party Information. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. What is the Viagogo booking fee? - Quora Court dismisses Viagogo's appeal on misleading representations and Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. Cons: Viagogo Reviews. Help! Is Viagogo Legitimate??????? - The Student Room What is the viagogo complaint handling process? In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Start selling with Amazon. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. How do I sell my tickets on the Ticket Exchange? 7.1 Ownership of Intellectual Property. That helps us fund This Is Money, and keep it free to use. A source close to Viagogo said it had no other connections to Global Experience Solutions. 1.1 Introduction. Copyright (c) 2006-2023, viagogo AG. We may investigate complaints and violations of our policies. Consumer rights is a division of Which? When We receive an offer by bank transfer, We will check to see if the bank account is valid. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. All sales and bids are final. Learn more. The tickets were sold in October for 180, but so far I have not seen the money. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.)