The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! I would like to know if I could exchange some gifts I got from Ross. I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. The bar code for scanning the receipt is what was fading. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! We no longer can do exchanges on name brand items. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. I was never told I could not return an item that had been marked down. If you have two cards that are linked to the same account, you can return it using the other card that is linked. Had my receipt and tags on my unworn merchandise. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. Please do not be upset with the ross employee. You can check the backside of your receipt to know the same. Went to Ross to return one item, had my receipt. This is not as an insult to anyone, it's just company policy. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! It was like I walked 2 miles just to give them $49. two different colors and would decide later which color to keep. The tags are still on and everything. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. I purchased a "leather" belt for my son. I am a working professional and this is not the first time I was treated with disrespect at this Ross'. They said it took a couple days for the credit to post. This lady needs some training on how to treat customers. It happens more often than not and it's not a good reputation to give a store. I work at ross and it is crazy what people try and get away with. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. If your credit card is no longer active, refunds will go to the bank that issued your card. Step 2: Choose the reason to return the product. I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. It's funny a lot of people, don't read the back of the receipt! There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. That will help if necessary. goodwill is a little bit better. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. I went back to ross with my receipt they told me I couldn't return it because they have been used. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. For current store hours in your area, please visit our Store Locator. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Take along the item and its invoice. I went in to the store right after work and selected two Bamboo Pillows. It was credited back to my card. It can be alarming to see a transaction on your bank account for an item or service you did not purchase - that's why it's important to review your finances often. Ross Stores uses a refund verification system. Even the dollar store has better quality than Ross. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. I know that was not true. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. We look for manufacturer closeouts. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. I had a really bad experience today in Ross on Limestone, Pflugerville ! Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. Ross Return Policy Debit Card - sfldefenders.org How to Return An Item to Ross budget FASHIONISTA Update- I did get the refund within a day or two of posting this, thank God. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. The credit amount is to the asset, product or service provided in return for the note. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. Debit cards using PIN will receive cash. I buy at one and return to another without any problems. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. They are separate companies operated by different people with different policies. Bag was extremely heavy. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! I went in to the Ross in Hemet California today to do a return. At that time i told her i was going to return everything that i had just purchased. And either way I am always good with a store credit because I shop there so frequently. I have these and receipt also like I mentioned. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. A purchase is a purchase! Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. this is of course when you have your receiptwhat is Ross's return policy? Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. BETTER FOR ME! Tags only need to be on swimwear not t shirts. But what happenes when your store manager doesn't follow that code? Why can't Ross honor a legitimate mistake. You will receive your payment by mail in the form of a debit card if you: Filed a paper return Had a balance due Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? A refund must never exceed the original payment amount. -Any free-standing credit card processing unit or Point of Sale system. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. I was little surprised. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! For queries or any kind of addition you want us to make, kindly comment on the box below. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Good communication with your bank and with the business where you made your purchase is key. I am DONE with Ross! Head over to your nearest Hobby Lobby store to return an item you bought from the store or from the website. 16. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Went to Ross bought a phone charger and broke within 24Hrs then returned it bought another in store plugged it in and that one just didn't work returned it and got my cash and left. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. The refund will be initiated only if approved by their Refund verification system. If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. Accompany the products with the original purchase receipt. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. Yes, if you are shopping on behalf of a charitable organization. Can exchange or store credit be provided without a reciept? I was honestly insulted. Marshalls Returns and Refund Policies I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain.