Sent the wrong paperwork twice. You're looking for cheap cruises and may be surprised to find a great offer: a free cruise, via a call from a fake radio station. Make sure you deal only with legitimate timeshare resale companies. The maintenance fees are now 172 per month for 11 months and this will be the third year of no holidays. In the near future, I'm guessing that HGV will only drag us diamond owners thru the mud a few more times before it's all said and done!!! My DRI account does not reflect this payment. What was presented to us is absolutely not what we are actually getting. Diamond Resorts International, is nothing but a total scam on all people they come into contact with. This is equal to $270.59 cents per night based on a seven night stay. 9 First Class. Also, we thought the hard timeshare sales tactics of badmouthing the competition and making an offer contingent on your accepting it immediately were a thing of the past.! I am a Diamond owner at Polo Towers, week 52, 2 bedroom 2 bath. Please download an updated and supported browser . Their service is awful. LUX TRAVEL CLUB Offering exclusive member savings on resorts, car rentals, air and more. I want answers. On paper, the HGV buyout of Diamond appears to be a big win for HGV and a muddled ending for Diamond, which was bought by Apollo Global Management (an investment fund) in 2016 for $2.2 billion. Should not our contacts be canceled and money returned? This is a total rip off! Its the most frustrating thing, We are starting to think that no one works at this company at all. I would advise everyone to seek counsel and start a lawsuit. They were nice, and told me they would try to sell it. Or it is simply equal to $157.85 per monthly to keep my membership. Diamond sold my wife and I a bogus timeshare and Hilton is upholding the contract. My husband and I owned HGV for more than 10 years. I had no money to give down, we take trips every year if and only we can afford it. So my total to walk away would be $18K. All rights reserved. I wonder if Hilton will dramatically increase my value and if I could sell it in the future for more than is offered now. I made a payment to TSR on or about June 19, 2022 for approximately $450 for an invoice I received. Otherwise i will not have access to Hilton properties and some Diamond properties that do not meet Hilton standards will be closed. For the shorter term, Diamond owners will have to go through the same exchange exercise to book rooms at non-Diamond properties. BBB Business Profiles generally cover a three-year reporting period. Diamond Resorts has owed us a refund of $1708 for two years now. For more results perform a general search for "diamond resorts". I am not going to sign up. We later found out that the financial information was not presented to us in a legal manner. This is a total scam!!! That will include a centralized call center for all members to make reservations through Hilton, new travel packages that incorporate HGV and Diamond properties, new sales presentations for prospective buyers, new upgrade offers for existing members, etc. The room is actually free, but here's the scam: The Exclusive Travel Club scam is pulled on people who are invited to attend a presentation or receive a gift, such as a VIP card. No one will answer the phone when you call. We had booked vacation packages with Hilton before so we felt it was legit. BBB reports on known marketplace practices. At the same time, industry execs were fielding (and repeating) rumors that Diamond was simultaneously in talks with Wyndham about a potential purchase or buyout. This company got us into one of their meetings where they laid on the pressure of trying to convinceus that this was going give us our dream vacation. It would have been easy to figure out what our Diamond points are worth in HGVC and moved them over. We are reaching out to them relentlessly, and getting no answer back. Otherwise known as Diamond Resorts International, the organization presently has 379 destinations in 35 nations across the globe. Select dates to see rates. RedWeek, Inc. is a Registered Seller of Travel in the following states: Oct 22, 2021 (edited), Apr 05, 2022 (edited), Jun 11, 2022 (edited), Jun 15, 2022 (edited), Dec 05, 2022 (edited), Jan 05, 2023 (edited), Jan 18, 2023 (edited), Feb 19, 2023 (edited). I wish I had added it up before. That is what you get with Diamondlies and lets downs. I emailed them requesting a refund and never heard back. You can see through the door! We would like to sell all of this within the next two years but where and how? No one gives you any answers. How is this sane? But. we are 19 months out and I can't but can't book Virginia. My family sold $10,000 points in November of 2020. So I decided rather than just giving our HGV property back for $0.00, I would try going through HGV resale. Desired outcome: I dread the day that I have to make a reservation. Jeff is a California-based journalist who has covered California, Congress, and the White House. Stay away. Also known as Diamond Resorts International, the company now has a network of more than 379 destinations in 35 countries across the globe. We've been approached by a mexican company saying they represent Tickets travel company. All of this is very strange and seems not quite legal - Hilton buys all of Diamond unsold properties and we as owners no longer have access to them unless we buy in plus pay our annual maintenance fees? 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Diamond Resorts did not do so and after countless hours of phone calls and e-mails there is still no sign of them issuing the refund. I recently went to the DRI website to make reservations for next year, and NOTHING is available now, no matter which dates I put in within the year timeframe. Save 79% when you book your 5 Day/4 Night vacation at The Point in Poipu. At Diamond Resorts, we've thought of everything to help you unwind, reconnect and rejuvenate during your vacation. It's a world where, in times of economic crisis, the toughest survive. A day later or so out of the blue they call and I am on hold first time for an hour and when the person answered they hung up immediately without speaking. Some vacation clubs are a variation of a timeshare: you pay an initial fee, and once you're enrolled, you select resorts to stay at. HORRIBLE! Is it even worth paying for it or letting it go, the maintenance fees is no joke. All prices in U.S. dollars unless otherwise stated. Because that is a lot of additional money - I already own a deeded week and paid that much for 9000 points. They forced us to sign a contract when all we wanted to do was go parasailing for our anniversary. The offered us additional gifts, transportation, and meals, despite declining a few times, we finally decided to take them up on their offer. Diamond Resorts - they lied to us about being able to sell back our membership We are survivors of the camp fire. What I want is answers. Here's how to know if a travel website selling, If you are an avid traveler, beware of the new TSA PreCheck Scam. Beware of this company. The luxury hotel and resorts collection from chase is a scam. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. We are continually told we cannot terminate our membership as the contract we signed is clear. My name is Mike Schultz, if you would like more information on how to relinquish your rights with the company or at least obtaining a free assesment, or to have more information on how much is your contract worth in todays market give me a call 872-266-2666 ext. I just was referred to a number for help and was told to wait for 170 minutes. Lets take a look at them below. Here it is: Exclusive Travel Club: What the Vacation Club Scam Looks Like We were told no problem to book in Myrtle Beach- they don't even have a Mrytle Beach OPTION! We're very unhappy and want out. Sent the wrong paperwork twice. Nothing good will come from it for those of us that own with paid off memberships. Headquartered in Las Vegas, NV, Diamond Resorts now has CEO - Michael Flaskey at the helm. Polo Towers/ The Club paid for & deeded owners is higher annual maintenance fees. Its basically impossible to get any help from them unless of course you want to give them money which they unexplainable manage to have available representatives all day long. Write a description for this list item and include information that will interest site visitors. It is a scam! BBB Business Profiles are subject to change at any time. Now we fight every month to pay our mortgage because they keep stealing out of our account. DIAMOND DOESN'T WANT YOU TO READ THIS. On the surface they say, oh we let you guys have a grandfather clause and if you want to remain in diamond, you can BUT, the caveat is, they are going to strip all the diamond resorts locations except for about 16 that are in the trust OUT of your diamond resorts system with the proclamation that even those resorts are subject to change at any time thusfor diamond owners who already spent thousands and thousands to own and are comfortable with the system and properties they have access to, must either spend a minimum of between 20 and 40 thousand dollars to purchase the minimum point allocation of 4500 points to convert their diamond ownership to hiltons HVG brand, or have their diamond ownership devalued down to 16 resorts, most of them the crappiest in the diamond portfolio save 4 or 5. Unfortunately, after traveling 9 hours by car. Explore the different sights in the picturesque landscapes, dance the night away, and enjoy the different foods each island offers. I hope i have a chance bases on the fact that I do not fit the creteria. The answer was yes, you no longer can bank with interval (even if you have a membership on your own with interval international, Hilton only uses RCI) and you have to use Diamond's crappy Destination Flex program (which I never use because it is not user friendly). Now I have to sell my car to keep my house. Imagine getting sucked into this expensive timeshare and not being able to use it. Need to find attorney to represent Diamond clients, Diamond got a billion dollars in the buy out, we are owners, where is our buy out. Been trying to transition out of ownership since last October. We did not become members. I feel like I was taken for a scam. Apple Vacations Reviews | AppleVacations.com, Ciao Bambino Travel Guide | CiaoBambino.com, Cheap Caribbean Reviews | CheapCaribbean.com, Travel Site Critic | Travel Website Reviews, Ratings and Deals, may not include applicable taxes, charges, fees, and government imposed fees, Have a combined annual income of $50,000 or more. Nestled along an incredibly beautiful beach, Sandos Cancun Luxury Experience Resort is conveniently located in the Hotel Zone. Enjoy a 8 day 7 night stay to Bali or Grand Cayman Islands! Even after upgrading less than a year ago. HGVC and Diamond owners alike should push back hard on this. Tell them what you think!!!!! I get the run around and transferred from department to department has been escalated to supervisors but I am still OUT 17000 points I want them back or a equivalent cruise very frustrated that I cannot get answers supervisor assured me he would look into it and call me back still waiting, Desired outcome: Example the website indicates they have 130 resorts in Italy. I am Diamond member since 2007 and last year even upgraded to a platinum membership status. As the days passed, I began to call customer service which never answered me. They tell me we have to upgrade, ( purchase another property) or we will never be eligible, even though we already own 2 properties. Is this real? When the company that is benefiting from you signing the contract is the same company that is orchestrating the signing of the contract, youre going to get this sort of criminal behavior. The company is a low character low ethics low morals bullseye. marjorie rubin harris / spectrum channel guide birmingham, al / is luxury diamond resorts legit. He is also a timeshare owner and member of RedWeek.com. 5302. How can the owners unite and take the power back over from them and get the maintenance fee to where it needs to be? We were told that, if we didnt upgrade to HGVC, wed be left with shrinking inventory and rising maintenance fees. I need to get out of this contract. We don't travel as much and our financial situation has changed. I'd like my 11,500 points from Sedona Springs and my 2023 Diamond Points in my account now. Let us create a vacation that fits you perfectly, adjusting for financial limitations, time restraints, or extra participants. Playa del Carmen, Mexico. I We are survivors of the camp fire. Is this your company? Desired outcome: Diamond resorts refused to move dates of our package or refund even with these circumstances. Since Hilton Grand Vacations purchase Diamond since have gotten worse. rabbit sneeze attack; liberty finance equalisation fee; harris teeter covid booster shots. As Diamond owner, we were told today if we do not spend about $20,000 to move to Hilton we could loose most resorts be were promised when buying! So in other words, Hilton acquired diamond to take all its resorts to feed to their members, while locking diamond owners out of them, and forcing all the diamond owners to buy their more expensive project. We attended the presentation by HGV last night in Chandler AZ to learn how the acquisition would affect our interests - we expected a diminuation of our points but no way did we expect Hilton to expect us to pay $60,000 to bring us into the Hilton family - for our timeshare we have owned for nearly 30 years!!! Check Luxury Diamond Resort Reviews below. Corporate Advocacy Program: How to repair your business reputation. Get wrong info when you do get someone. At the same time, here is how to detect malicious websites that replicate legitimate timeshare ones. I told them no as well and asked if I was going to be the trouble child by not paying an additional $16K and joining the HGV program and how would I access trades without the HGV program (you don't do the upgrade, you don't get HGV). Click here to get notifications about new complaints of Diamond Resorts. I want my money back!!! I'd like my 11,500 points from Sedona Springs and my 2023 Diamond Points in my account now. You will have more amenities than a luxury hotel and all the privacy you . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My mom passed away. Stay away. Timmerman / Interieurbouwer. Diamond Resorts scam warning stay away high pressure sales tactics I have done this for 20 yrs. walk away from the timeshare and cut my losses. Mind u I was there since 830 am. Diamond Resorts operates 92 resorts and 400,000 owners, making them an ideal complement to HGV's 62 upscale and luxury properties. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They will promote that its a no pressure friendly meeting to answer any questions when in fact its just their opportunity to squeeze more money out of your wallets! Then tell us they cant change it and dont care if weve already made other plans. Any ideas from anyone on how to let this timeshare go? No one will answer the phone when you call. We also have since found out that whatever the maintenance fees are, it is going toincrease every single year without fail. I am paying roughly $1,894.12 per year for maintenance. We have been going to Sunset Harbour for over 25 years and love it there but on a recent visit it was obvious that even the staff there regret any association with Diamond or Hilton. Use Your member Benefits To Plan Your Next Adventure. I am a Diamond silver owner and I just went through a Hilton Update presentation. #2, request a transition out of ownership, but my cost would be 2 years of maintenance fee ($13K), plus $1K for every contract where we bought extra points (5). We had the displeasure of attending our owners update yesterday here at Polo Towers so we could learn all the wonderful benefits of the Hilton merger. "We paid 10,000 for DRI points in 2007 with Sunterra. They are stealing from a blind and deaf veteran with melanoma. Hiding negative complaints is only a Band-Aid. This company offers Vacation Ownership Resorts. These actions prove that there is incompetency in your company. For Diamond owners, that should be an upgrade, according to the industry experts who talked to us about Hilton's buyout of Diamond. This is $138.46 per week and points start balancing out to a week. I was forced to go to Las Vegas (or else I would have to pay for the room which is 1000 dollars. Full List of Timeshare Scams Below They are offering us 4.25 a point. He also has roots in Silicon Valley, where he directed public relations and marketing programs for high-tech companies. I have called 4 times starting at end of Jan. 2023. and each person didn't know what I was talking about. Access the headquarters listing for Hilton Grand Vacations, Inc. This is the best way to manage and repair your business reputation. Im sure they will charge us for the complete stay but weve been here less than 24 hours and are leaving which is so inconvenient but its not worth the stress. To this day, I have not been able to book a vacation. I would like someone to contact me so I can resolve this issue. Thank you all for your comments. Two years ago, the tables were turned, when news reports surfaced that Apollo had submitted an offer to buy HGV. The success of the buyout hinges on the following projections from HGV, including $125 million in "cost synergies" achieved by reducing payroll and consolidating operations over two years. I gave birth to my third child a year after getting this crap and now they are telling me I have to get a separate hotel room because when I purchased the package it was a party of 4. Diamond Resorts is a timeshare company headquartered in Las Vegas, Nevada, with regional offices in Orlando, Florida and Lancaster, United Kingdom. I was told again, there is no availability. every time I call, which has been MANY! Theyll call you. The rooms diamond offers you are filthy and the conjoint room walls are so paper thin you have ZERO PRIVACY. The acquisition comprises 33,000 hotel rooms in 10 countries . The company has changed ownership twice since we joined and is now owned by Hilton. A few days later they called again and you automatically go on hold was waiting over 45 minutes and when the person answered they hung up immediately. Desired outcome: Now I'm so broke and no one can help me get out of it. And once youre in your stuck! They are not part of Hilton despite what they say. This is the 1st time in16 years I have made a request like this. I bought into Diamond Resort and then the Hilton because the salesperson said we could sell it and or rent it out. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I am Gold with Diamond with 39,000 points and he wanted me to purchase up to 54,000. According to Diamond CEO Mike Flaskey, HGV will also incorporate Diamond's "events and concerts platform" to deliver expanded vacation opportunities to owners. One of the most notorious timeshare ripoff cases is the Mexican Timeshare Scam, aka the Timeshare Resale Scam. We also went to the presentation because nothing in the account said Hilton. It was more like $35K. A reader has submitted a new timeshare scam alert about a Florida telemarketer currently allegedly operating under the name of International Corporate Lodging and using the website icorplodging.com.