and Terms of Service apply. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. Be prepared with specific examples from a recent news story or client reviews. Plan B is always ready to go.". para informarnos de que tienes problemas. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security I am looking for compensation that is aligned with the role and provides an opportunity for growth.". First you will have an assessment test which is basically you need tackle the time limit. What is top of mind when it comes to filling this role? Discuss the importance of safety, and what it means to you. Dubai Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. I would much rather be a dynamic leader. Other times, we will mindfully move a job for last because we feel that it makes the most sense. ", "That is a great question! om ons te informeren over dit probleem. The you ill have a hirevue interview. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. It was tedious work, but I knew the result would be worth the time and effort.". To find out more about the cookies we use, see our Privacy Policy. P.O Box 522, Vice President Commercial My experience was great during the interview session. This question can be a tough one because everyone wants to be liked and considered personable. Mumbai Area, India. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. After a week, I was called to report to start my duty. This was disgusting behavior from an interviewer to question my integrity. With that said, I love to learn about new resources. Strong support professional with a Bachelor of Business Administration (B.B.A.) The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. Dubai Be the first to find this interview helpful, Its all about situation. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. And lastly, do you have internal candidates who are also interviewing for this position?". Show that you are proud of yourself and your career accomplishments! Get started with your Free Employer Profile. Employee referral22 %. The process took 1 week. Receiving feedback from a manager or supervisor can be tough. If it's something that catches me by surprise, I usually ask for clarification. It felt great to accomplish so much and receive recognition for my dedication. - What is the company's primary goal for this position in the next 12 months? I appreciate diversity in the workplace! ", "I fully understand why a complete background check is required in this field of work. message, please email Here are some sample questions: - When would you like to have this position filled? Offering ground handling, cargo, travel, and flight catering services in 35. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . I am looking for a competitive salary in my next position. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". I interviewed at Dnata in Feb 2023. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. Dubai This year I wrote a new procedure manual dedicated strictly to cost savings efforts. the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . Also, what types of career growth opportunities would follow this position? Talk to the interviewer about this specific task and what it meant to you. para nos informar sobre o problema. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). The process took 4 weeks. Followed by 2 technical ,1 managerial round. 3 round of interview. Dubai Other online job site8 %. My dream would be to earn a leadership role with Dnata down the road.". Very easy, nothing to hard. dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay - Is there any reason why you would not hire me? If so - be sure to mention those achievements as well! If I could take any related coursework, I would choose to learn more about transportation systems for public travel. Have a question or concern? I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. Fax:+971 4 3166144, dnata Cargo This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Talk about your education experience and be sure to highlight any areas of excellence. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. M.Roxas Highway Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. ein Mensch und keine Maschine sind. {%selectedMarker.addressLocality%} I was also processed for final interview. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! My criminal record is clean as is my drivers' abstract. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. I feel that this particular position would take my career exactly where it should be. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Anonymous Interview Candidate in Dubai . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It's a better way to conduct such interview method. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. los inconvenientes que esto te pueda causar. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. Take a few minutes to bring your resume to life for the interviewer. )- Exhale. . This site is protected by reCAPTCHA and the Google One example of this would be the telephone sales scripts that I crafted for our inside sales team. "I have never been told to lie to a fellow employee or supervisor on the job. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. Read more interview questions at dnata. Be sure to complete your answer by telling the interview what the outcome was. The process took 1 week. This position with Dnata will be a perfect compliment to both my short and long-term career plan.". If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". Privacy Policy how do you handle your stress in a difficult time? You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. {%selectedMarker.addressRegion%} Amongst other general interview questions, I was tested on what do acronyms stand for. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. Ask me what a JSON or API is and I will tell you exactly what it is. Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. What is the interview process like at Dnata? I do this to ensure that the more complicated parts of my projects are taken care of right away. Sorry I couldn't remember the acronym for one! We should prepare about our self very well. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. I would be delighted to work at Dnata. Followed by 2 technical ,1 managerial round. dnata International Airport Operations The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. "My interest is to have a long-term and successful career within transportation infrastructure. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. excuses voor het ongemak. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). It's a better way to conduct such interview method. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. Free interview details posted anonymously by Dnata interview candidates. I am happy to comply with any checks that you need to conduct.". The you ill have a hirevue interview. - Is there anything from my background and experience that I can clarify for you? ", "While researching Dnata and the local market I did see that there are a few competitors in our area. If I were to be asked to lie, I absolutely would not do that. My co-worker wanted to go home, and he suggested that I lie about our count. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We should prepare about our self very well, I applied online. The purpose of this page is to help you prepare for your job interview. I couldnt complete the last two. We do not claim our questions will be asked in any interview you may have. Able to work under pressure, and possess good problem-solving and communication skills. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. | . I submitted my application through email. How to Answer: Why Do You Want to Work Here? ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. You have likely gained many valuable skills in your career. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Handles excess luggage and collect excess payment. Glassdoor users rated their interview experience at. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Most companies in the transportation infrastructure industry need to be very cautious about who they hire. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Interview questions were first added on September 15th, 2012. Any current certificates and tickets are helpful to bring with you to the interview. 1.Technical 2 technical 3 managerial 3 round of interview. We will get enough time to answer the question and no need to be hurry. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. P.O Box 522, Flight Catering If you continue to see this Help the interviewer to determine which personality type you are by answering this question clearly. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. This question is not an opportunity to complain about your previous job or company! ", "I am looking for a long-term career opportunity within the transportation industry. ", "I try always to create 'what-ifs' because I know that plans change and fail. PO Box 1515, Philexel Business Park I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". United Arab Emirates I interviewed at Dnata (Sydney). Your company is forward-thinking and progressive. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I worked very hard! A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. "I am always interested in learning more about this industry and the changes that are taking place. Share with the interviewer which skills you value the most. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs When workloads increase, stress levels do too. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. 3 round of interview. dnata Airport Operations The most reliable source that I utilize is 'Transport Topics.' United Arab Emirates, Corporate Communications The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. The process took 4 weeks. This allows us to improve and customize your browsing experience. "The bulk of my industry related education has been on the job training. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. "I completed my Engineering degree in 2011 from University of Florida. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Employee engagement went up, and some powerful connections were made. You can be a motivator and a positive communicator in any situation at work! Would you mind sharing with me your favorite source for transportation-related news?". ", "I find myself getting along with most people at work. I applied online. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. Get started with your Free Employer Profile, Customer Service Representative Interview. Sorry I couldn't remember the acronym for one! We should prepare about our self very well. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} to let us know you're having trouble. Our interview questions and answers do not represent any organization, school, or company on our site. questo messaggio, invia un'email all'indirizzo My high grades and great discipline will make me a strong fit for this role with Dnata. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. What is a typical day like for you at dnata? Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. Dubai How do you manage the stressful times? - collgues de tout type comme par tout. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I have three years' experience in public transport and four years' experience in private transportation. I was asked what does JSON stand for and got the first two letters (what is this school)? {%selectedMarker.country%} Talk to the interviewer about your career progression and what you would like to see in the future. "Thank you for asking - I do have a few questions. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". It's important to be able to professionally give and receive feedback.". In one instance, I had a new coworker who was having some troubles fitting in. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. Glassdoor users rated their interview experience at. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Si continas viendo este mensaje, Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. I interviewed at Dnata (Manchester, England) in Oct 2022. Are you someone who can handle stress on the job? Through Indeed22 %. Close your answer by asking the interviewer if they would like to see you take a particular course. per informarci del problema. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. I believe there are always opportunities for leadership - you have to keep your eyes open! "I handle stress very well, and when you call my references, they will attest to this fact. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. With that said, I also bring public sector experience from earlier in my career.